Support provided when choosing a course
We will provide you with as much information, advice and guidance as we possibly can and if we are not able to offer you the course that best suits your needs or give you the information you require we will signpost you to somewhere that is able to. We do not pressure you to book onto any course and if we feel that you would be better suited to a course we do not offer then we will give you the contact information of a college that does.
Hopefully the majority of the information you require is available on this website but if you have any questions at all then please contact us and we will help in any way we can.
We would like to invite you to attend the training centre at any time to view the facilities and discuss the course with both the tutors and current learners. We suggest if possible that you visit our centre towards the end of a course as people in general are always happy at the beginning of training and you want to make sure that they are as happy at the end of the course. When you visit you will be free to discuss the course with current learners on a 1-to-1 basis, if someone has paid good money or used limited funding to attend a course and they are not happy they will definitely tell you. If you visit towards the end of a course you will also be able to see the standard that everyone on the course has achieved.
One of the most popular comments we receive on questionnaires is that people did not expect to reach the high standard that they do on a course, it is also one of the most popular negative comments that we receive by people who are not aware of what we offer as they will say ‘you won’t be any good after 10 days’, if you yourself are unsure then why not pop down for a pressure free look around.
During your time with us every member of staff will do their best to help you achieve your aims. You will be provided with supporting literature relating to your trade and have access to further reading to research the trade further in your own time.
If you struggle on any element of the course then we will provide additional training at no extra cost to ensure that you reach the required standard.
If you have any learning difficulties or disabilities or have any physical difficulties or disabilities then we will support you throughout and this additional support will remain between the centre and the individual. The majority of the training courses are practical based but if you do have any concerns then please contact the centre.
We will also provide you with additional IAG relating to progression routes available after completing the course including further training, finding employment and starting to work for yourself. Whilst on a course please contact a member of staff if you require any further in information.
Whilst you are at the centre there may be other courses running so if you have any questions relating to another trade please feel free to speak to the relevant tutor – they are all here to help you.
We will continue supporting you after you have completed a course with us and you can contact us either by email, phone or in person to discuss any aspects that you covered on your course. For example you may wish to contact us to clarify how to complete a job or how to price a job or maybe to ask for information on writing a business plan.
Your tutors will give you their contact telephone numbers and email address so if you have any questions at all you can give them a call. It is invaluable to have this continuous support available and will give you the confidence to complete work away from the centre.
The commitment to putting the needs of learners at the heart of everything the service does was demonstrated in the ways support is provided. Extract from Matrix Assessment Report